Refund & Returns Policy
At Zalcart, we strive to provide high-quality casual wear and premium dresses that you’ll love. However, if you are not fully satisfied with your purchase, we’re here to help.
Returns
- We accept returns within 15 days of the purchase date.
- Items must be unused, unwashed, and in their original condition with tags attached.
- Returns must be accompanied by the original receipt or proof of purchase.
- Items marked as final sale, gift cards, or personalized/custom pieces are non-returnable.
Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
- Shipping costs are non-refundable, and return shipping fees may apply.
Exchanges
- If you need a different size or color, we recommend initiating a return and placing a new order.
- Exchanges are subject to availability.
Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us at [your customer support email] within 7 days of receiving your order.
- We will provide a replacement or a full refund, including shipping costs.
How to Initiate a Return
- Email us at [your customer support email] with your order number and reason for return.
- We will provide return instructions and a shipping label (if applicable).
- Ship the item back to us in its original packaging.
- Once received, we will process your refund or exchange accordingly.
For any further assistance, feel free to contact our support team. Thank you for shopping with Zalcart!
